05.02 pm, Thursday May 24 2012

Qantas says 'sorry' with free tickets

08:10 AEDT Sun Nov 6 2011
VIEWS: 0
| FLOCKS: 0
| comments0 comments so far
Also on
Fake filmTeen suspended over bullying vid No chuteDaredevil leaps from helicopter Tipping overTruck filmed losing control 'Too hot'Woman 'fired for good looks' Grease bombEggs and bacon in roll heaven Chelsy DavyChelsy girlHarry says she's 'the one'

Qantas will give away 100,000 air tickets worth $20 million as its way of saying "sorry" to passengers it stranded by grounding its fleet last week.

Chief executive Alan Joyce says Qantas will also offer a bonus to all frequent flyers, although the airline has not yet finalised exact details.

The free flight bonanza brings the total cost of Qantas's grounding to $50 million, including about $30 million for the two days that flights were cancelled.

"We know that we havedisrupted a huge amount of customers and we are wanting to go above and beyond to say we are sorry," Mr Joyce told News Ltd and Fairfax.

Mr Joyce announced last Saturday he was locking out workers involved in long-running industrial action and grounding the entire global Qantas fleet as a consequence of the lock-out.

All passengers whose flights were disrupted in the stoppage from 5pm on Saturday, October 29, to 11.59pm on Monday, October 30, will be offered a free return economy flight to any destination within Australia, or a trans-Tasman flight to New Zealand and back.

The passengers will also be refunded the full cost of their Qantas ticket and any expenses they incurred while stranded away from home.

Passengers who bought tickets on other airlines to make up for the missed flights will also be reimbursed for the difference between the new flight and their original Qantas flight.

 

Most popular

 UK girl with bow hairstyle banned from photoAn English four-year-old was banned from appearing in her annual school photograph because her hair had been styled in a bow.
 Friends urged man to take fatal pier plungeA young Melbourne man who drowned after jumping off a pier early this morning had been drinking with friends who convinced him to take the fatal plunge.
 Five arrested over child prostitution ringPolice expect more arrests over a Sydney child prostitution ring whose customers paid as little as $10 to engage in sexual acts with girls as young as 12.
 Wife caught husband in bed with teenA man's drug-fuelled relationship with a child was exposed when his wife caught them in bed together, a court has heard.
 Bomb scare due to 'misinterpretation'The captain of a Mauritius-bound flight made a decision to return to Melbourne after the word "bomb" was apparently found written on a can of drink.
 Man dies in Brisbane roof collapseA 50-year-old man has died after becoming trapped under a collapsed roof at a Brisbane construction site.
 Prostitute not paid for Thomson interview: ACAThe Nine Network's A Current Affair has rejected claims by Craig Thomson that it paid a former prostitute for an interview about her dealings with the federal MP.
 Grieving pit bull stays by dead friendA heartbreaking photo has been posted online of a grieving pit bull staying by the side of its friend after it was hit by a car on a US street.
 Student suspended over anti-bullying videoA US high school student who created a Facebook page and YouTube video about a fictional character to teach her classmates about bullying was suspended after she made the character kill herself.
 Guide dog becomes frequent flyerA blind man and his guide dog have notched up 250 flights together.
Be our fan on Facebook
Most Recommended
You need the latest version of Flash Player.
Enjoy the most vivid content on the web
Watch video without extra features
Interact with applications on your favourite sites
Upgrade now

page complete